Terms & Conditions
Privacy / Site Policies
Returns & Replacements
Returns: To return an item for any reason, simply contact us via phone 775-852-2323. We will get your return processing immediately and give you instructions on how to return your purchase.
Unopened Merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken.
Shipping Costs are covered by A1 Vacuum & Sewing if the product is defective. Otherwise, shipping fees for general returns are subject to be paid by the customer.
Restocking Fee: With every non warranty related return, we will charge a 10% restocking fee for unopened items or a 35% restocking fee for opened or used items. The only exception where a restocking fee will not be charged is if you are returning a product for an upgrade. A trade in value will be assigned and a return can be initiated.
If any machine is returned without its original factory box or missing accessories a 50% restocking fee will be deducted from the refund.
Defective Merchandise: If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement or item exchange. A1 Vacuum & Sewing is responsible for all shipping/return costs incurred when a product is defective.
Damaged Product: If you received your order and it is damaged, e-mail us immediately. If your order is to be delivered by a shipping company, please inspect contents before signing acceptance and note any package damage on bill of lading. If possible, take photos of the damage as well. If contents inside are damaged, refuse delivery and don't sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.
Shipping & Delivery
Availability: We ship out of Reno, NV within 2 business days of your order. Some of our products ship directly from the manufacturer or distributor. Products from other vendors usually take an extra 2-5 business days for processing before it is shipped. On some occasions we may not stock certain items in our warehouse or stores, in which case we order them in from our vendors, which may delay shipping up to an additional two weeks or more.
Carriers: For most orders you may select FedEx Ground or USPS as your preferred carrier during the checkout process. For orders that quality for Free shipping we ship almost all of our packages via FedEx Ground. We do not take requests for the shipping carrier on free shipping orders. Please make sure that you give us an accurate street address that can be delivered to. Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes. The ship date is not counted in air quotes. For example, if it ships 2nd Day Air on Monday, it should arrive on Wednesday.
Ship-To Addresses: Please note that FedEx cannot ship to PO Boxes. Otherwise please enter a physical street address for UPS shipping. Please enter a physical street address if your order qualifies for Free ground shipping.
Tracking Information: Many of our shipping vendors provide us with a tracking number for your package. If we get that information we provide it to you right away. However, if we do not get tracking information from a vendor, we will not be able to give you an exact delivery date.
International Orders: At this time we are only shipping to the continental USA.
Free Shipping: We ship many of our items with Free ground shipping. Free ground shipping is included in the Continental 48 States on most orders over $300. All other orders will be charged the actual shipping charges from our warehouse to your door, typically $20. Shipping days are business days. This excludes weekends and holidays.
Privacy & Security
This privacy notice discloses our customer privacy practices. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the use of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
A1 Vacuum & Sewing is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on A1vacandsew.net:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Secure shopping protects you while you shop here, so that you never have to worry about credit card safety. Our Secure Sockets Layer Encryption software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Contact us immediately via telephone at 775-852-2323 or by email us at A1vacandsew@gmail.com with any questions on this policy.