Refund policy

Returns & Replacements

Returns: To return an item for any reason, simply contact us via phone 775-852-2323. We will get your return processing immediately and give you instructions on how to return your purchase.

Unopened Merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken.

Shipping Costs are covered by A1 Vacuum & Sewing if the product is defective. Otherwise, shipping fees for general returns are subject to be paid by the customer.

Restocking Fee: With every non warranty related return, we will charge a 10% restocking fee for unopened items or a 35% restocking fee for opened or used items.  The only exception where a restocking fee will not be charged is if you are returning a product for an upgrade. A trade in value will be assigned and a return can be initiated.

If any machine is returned without its original factory box or missing accessories a 50% restocking fee will be deducted from the refund.

Defective Merchandise: If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement or item exchange. A1 Vacuum & Sewing is responsible for all shipping/return costs incurred when a product is defective.

Damaged Product: If you received your order and it is damaged, e-mail us immediately. If your order is to be delivered by a shipping company, please inspect contents before signing acceptance and note any package damage on bill of lading. If possible, take photos of the damage  as well. If contents inside are damaged, refuse delivery and don't sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.